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The question of how to organize a firm so that it is more responsive to its stakeholders has been a dominant issue for many firms over the past twenty years.

A) True
B) False

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Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

A) True
B) False

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Strategic planning determines the major goals of the organization.

A) True
B) False

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Free-rein managers tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

A) True
B) False

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Planning is a continuous process.

A) True
B) False

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True

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

A) True
B) False

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What is the purpose of SWOT analysis? What types of information does this analysis provide?

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SWOT analysis is an analysis of an organ...

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One difference between managers and leaders is that:


A) managers are found in businesses while leaders operate in non-profit organizations.
B) mangers work to achieve stability while leaders embrace change.
C) managers use an autocratic approach while leaders embrace a democratic style.
D) all employees can manage,but only top managers can lead.

E) All of the above
F) A) and B)

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The first step in the rational decision-making model is to identify alternative solutions.

A) True
B) False

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False

The first step to developing a knowledge management system is to develop the technology to keep information secure.

A) True
B) False

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In the control process,performance standards should be stated in general terms in order to give management as much flexibility as possible.

A) True
B) False

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The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

A) True
B) False

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First-line managers typically spend little time on conceptual tasks.

A) True
B) False

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Axel has just been promoted to a position in first-line management.Axel's new position probably will require him to spend a lot of time:


A) developing strategic plans.
B) evaluating the daily performance of workers.
C) creating a vision.
D) traveling to different worksites.

E) C) and D)
F) A) and D)

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B

Which of the following statements comparing today's workers with those from earlier eras is most accurate? Compared to earlier workers,today's employees are:


A) more loyal to the firm.
B) less educated and less self-directed.
C) more willing to leave the firm to seek better opportunities.
D) more likely to need direct guidance and direction from their managers.

E) B) and C)
F) A) and D)

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_________ analysis is used to help companies evaluate their economic environments,assess their strengths and weaknesses,and identify competitive threats and market opportunities.


A) WISH
B) SWAMP
C) ASSET
D) SWOT

E) All of the above
F) A) and B)

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When establishing criteria to measure the success of a business,managers should:


A) limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B) focus most of their attention on measures of employee satisfaction,since without good employees the firm will not be competitive.
C) focus primarily on financial measures,but pay some attention to nonfinancial concerns.
D) recognize that,while financial measures are important and should be considered,the purpose of the firm is to satisfy both internal and external customers.

E) All of the above
F) C) and D)

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There is no single leadership style that works best in all situations.

A) True
B) False

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Today,managers have to make allocation decisions around the use of which scarce resources?


A) financial
B) human
C) natural
D) all resources

E) C) and D)
F) A) and B)

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Smaller organizations are more responsive than larger organizations.

A) True
B) False

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