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Exam 9: Production and Operations Management

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Question 121

Multiple Choice

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Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel,Mexico,Tyler and Diana highly recommended the resort where they stayed.Guest services were extremely prompt in assisting with diving excursions.All resort employees were trained to greet every guest each time they encountered them,whether it was on a pathway to the pools and beaches,or in the restaurants.Many times,the employees even referred to each guest by name._____________ in the service sector is about creating a good experience for customers.

A) Enterprise resource planning
B) Intermittent planning
C) Operations management
D) Production management

E) B) and C)
F) C) and D)

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Question 122

Multiple Choice

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Which of the following is a likely reason that a company would move its facility from one location to another?

A) Availability of expensive labor
B) Higher quotas on competing goods
C) Access to various modes of transportation
D) Availability of a retired workforce

E) B) and D)
F) C) and D)

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Question 123

True/False

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Impact Computers wants to set up a planning system that enables it to integrate its production and operations system with those of its suppliers.As its operations management consultant,you explain that it needs a Material Requirement Planning MRP)system.

ERP is the acronym for:

MRP is the acronym for:

HandZone,a manufacturer of high quality gloves and a variety of fashion accessories,already has both computer-aided design and computer-aided manufacturing.Unfortunately,the two systems cannot communicate with each other.David Warmdigit,a production manager at HandZone,has heard about some software that allows CAD and CAM to work together,and wants to learn more about it.David is interested in:

Courtney was planning a new product launch.She knew that the art department was ready to work on the promotional pieces now,but they couldn't start until the strategy group established the price point and the purchasing group obtained the paper needed to make the promotional piece.Establishing price points would take about a week and was dependent on manufacturing getting the costs to the strategy group.This was expected a week from today.The purchasing group indicated the paper could be obtained locally the same day it was requested.Assuming things go as planned and based on this information,when will the art department be able to begin work on the promotional pieces?

The Green Movement has had a large affect on the service industry,but only a negligible affect on manufacturing.

Currently,manufacturing accounts for only around 70% of U.S.GDP.

Over the past few years,Internet-based companies have emerged to help businesses find the best supplies at the best prices.

When a company has the ability to produce the same amount of goods with only half the floor space and half the labor that it used in the past,the firm is practicing flexible manufacturing.

American manufacturers have emphasized continuous improvement as one strategy for regaining a competitive advantage in the manufacturing sector.

Compared to PERT networks,Gantt charts provide a more basic way to track progress on a given project.

Manny is a production and operations manager who likes to keep track of how various projects are progressing.One of Manny's favorite tools is a bar graph that shows how much work has been completed on the projects that are currently underway and which processes are behind schedule.Manny likes to use an) :

__________ is the specialized area of management that converts or transforms resources into goods and services.

Experts in operations management for service industry type businesses stress:

In analyzing the importance of a PERT network,it is reasonable to claim:

Cooltreet,Inc. ,combines sugar,cream,eggs,and flavorings,then churns and cools the resulting mixture to a very low temperature until it freezes,creating ice cream.The method Cooltreet uses is an example of:

Firms that specialize in accounting,finance,and management consulting are all part of the service sector.

Mountain High Custom Bikes,Inc. ,recently streamlined processes in the assembly plant.Its new computer system sends orders directly to the assembly floor,and also delivers the right parts to the same location within five minutes of the time the order reaches the assembler.There is no paper used in this process.All documentation and confirmation of completion and testing is documented through the computer system.The elimination of wasteful time and paper waste is the company's effort to develop its commitment to ________________.