Question 1

Cross-functional teams serve as advisory committees offering their expertise to line decision makers.

Accepted Answer

A) True 
 B)False

Question 2

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Accepted Answer

A) True 
 B)False

Question 3

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Accepted Answer

A)  function
B)  geography
C)  process
D)  customer groupE) A) and C)
F) A) and B)

Question 4

Weber believed that large organizations required everyone to follow the established rules and guidelines precisely.

Accepted Answer

A) True 
 B)False

Question 5

The span of control for a manager:

Accepted Answer

A)  should never exceed 7 subordinates.
B)  is no longer a relevant issue in today's computerized offices.
C)  depends on a number of factors,and can vary from one manager to another.
D)  varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.E) C) and D)
F) None of the above

Question 6

Dividing tasks into smaller jobs is called:

Accepted Answer

A)  job enrichment.
B)  job specialization.
C)  departmentalization.
D)  division of authority.E) A) and B)
F) None of the above

Question 7

The informal organization of a business is probably best suited to:

Accepted Answer

A)  give workers a clear idea of where they stand in the organization.
B)  provide helpful guidelines about how to handle routine problems.
C)  provide a mechanism that generates careful reasoned decisions about critical issues.
D)  create a feeling of camaraderie among employees and encourage teamwork.E) B) and C)
F) B) and D)

Question 8

Employee complaints that there are too many layers of management and too many rules and regulations suggest that Mucho Dinero is an) :

Accepted Answer

A)  flat organization.
B)  bureaucratic organization.
C)  inverted organization.
D)  wide organization.E) B) and C)
F) A) and D)

Question 9

The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

Accepted Answer

A) True 
 B)False

Question 10

Bureaucratic organizations establish rules and regulations that everyone is expected to follow.

Accepted Answer

A) True 
 B)False

Question 11

__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

Accepted Answer

A)  John Keynes
B)  Adam Smith
C)  Peter Drucker
D)  Max WeberE) A) and B)
F) B) and D)

Question 12

Green Landscapes,Inc. ,a company that installs underground sprinkler systems serves several commercial customers,as well as residential customers.As the business expands,Green Landscapes management may want to consider departmentalizing by customer group and then by process.

Accepted Answer

A) True 
 B)False

Question 13

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

Accepted Answer

A) True 
 B)False

Question 14

Matrix organization structures provide for more efficient use of organizational resources.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following correctly identifies the explanation behind the unity of command principle of management?

Accepted Answer

A)  All workers must share the same goal
B)  Every firm has one strong leader,and everyone should support that individual
C)  Workers can become frustrated and confused if they have more than one boss
D)  All authority should rest with top management,since only top managers carry the responsibility of bad decisionsE) None of the above
F) B) and C)

Question 16

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Accepted Answer

A) True 
 B)False

Question 17

Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.

Accepted Answer

A) True 
 B)False

Question 18

It is strategically not sensible for a firm to consider asking suppliers and customers to join a cross-functional self-managed team that is testing iterations of future products.

Accepted Answer

A) True 
 B)False

Question 19

Weber believed that employees should be empowered to make their own decisions.

Accepted Answer

A) True 
 B)False

Question 20

Team participants in a matrix organization model may report to two managers at one time.

Accepted Answer

A) True 
 B)False

Exam 8: Structuring Organizations for Todays Challenges

Green Landscapes,Inc. ,a company that installs underground sprinkler systems serves several commercial customers,as well as residential customers.As the business expands,Green Landscapes management may want to consider departmentalizing by customer group and then by process.

Correct AnswerverifiedShow Answer

__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

Correct AnswerverifiedShow Answer

Team participants in a matrix organization model may report to two managers at one time.

Correct AnswerverifiedShow Answer

Which of the following correctly identifies the explanation behind the unity of command principle of management?

Correct AnswerverifiedShow Answer

Weber believed that large organizations required everyone to follow the established rules and guidelines precisely.

Correct AnswerverifiedShow Answer

Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.

Correct AnswerverifiedShow Answer

It is strategically not sensible for a firm to consider asking suppliers and customers to join a cross-functional self-managed team that is testing iterations of future products.

Correct AnswerverifiedShow Answer

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Correct AnswerverifiedShow Answer

Employee complaints that there are too many layers of management and too many rules and regulations suggest that Mucho Dinero is an) :

Correct AnswerverifiedShow Answer

Matrix organization structures provide for more efficient use of organizational resources.

Correct AnswerverifiedShow Answer

Cross-functional teams serve as advisory committees offering their expertise to line decision makers.

Correct AnswerverifiedShow Answer

The span of control for a manager:

Correct AnswerverifiedShow Answer

Bureaucratic organizations establish rules and regulations that everyone is expected to follow.

Correct AnswerverifiedShow Answer

The informal organization of a business is probably best suited to:

Correct AnswerverifiedShow Answer

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Correct AnswerverifiedShow Answer

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

Correct AnswerverifiedShow Answer

Weber believed that employees should be empowered to make their own decisions.

Correct AnswerverifiedShow Answer

Dividing tasks into smaller jobs is called:

Correct AnswerverifiedShow Answer

The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

Correct AnswerverifiedShow Answer

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Correct AnswerverifiedShow Answer

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