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Exam 7: Management and Leadership

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Question 131

True/False

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In order to be effective,performance standards must be specific,attainable,and measurable.

A) True
B) False

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Question 132

Multiple Choice

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A chief operating officer COO) would be classified as part of a firm's:

A) primary management.
B) middle management.
C) top management.
D) first-line management.

E) A) and D)
F) B) and C)

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Question 133

Multiple Choice

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Management is more progressive today.There is more emphasis on:

Operational planning looks at the organization as a whole,while strategic planning focuses on specific departmental actions.

Because of their importance and skills,few managers lost their jobs in the recent economic crisis.

Continuous planning is not necessary,because plans that worked well in the past are likely to continue to work well in the future.

Managers in progressive firms of all kinds tend to be friendly,and treat employees as partners.

___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Which of the following activities is part of the organizing function of management?

The CIO,COO,and CFO are classified as top management positions.

Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do,progressive managers emphasize team work and cooperation as a strategy for getting work done.

Managers or teams of managers at the lower levels of an organization normally develop strategic plans,but top managers do most of the tactical planning.

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner.Which of the following statements would the CEO of QuickDrive most likely make?

Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Human relations skills include those associated with leadership,coaching,morale building and supportiveness.

What is the purpose of the SWOT analysis? What types of information does this analysis provide?

In the Reaching Beyond Our Borders box titled,"The Japanese Crisis,Terrorism,and American Business," the authors emphasize tactical planning as more important than contingency planning when managing the risk of natural disasters and terrorist threats.

__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.