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Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

A) True
B) False

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Branch and plant managers and college deans are classified as first-line managers.

A) True
B) False

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Explain the difference between managers and leaders.

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One difference between manager...

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Decision-making occurs in all management functions.

A) True
B) False

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Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

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Students should identify the following l...

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Today,managers have to make allocation decisions around the use of which scarce resources?


A) natural
B) financial
C) human
D) all resources

E) A) and B)
F) A) and C)

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The first step in controlling consists of:


A) assigning workers to perform specific tasks.
B) establishing a clear chain of command.
C) setting clear performance standards.
D) issuing orders and explaining routines.

E) All of the above
F) A) and B)

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One of the four primary functions of management is:


A) financing.
B) marketing.
C) designing.
D) controlling.

E) A) and C)
F) B) and C)

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Macen always gives his subordinates a chance to express their opinions and lets them participate in decision-making.Employees who work with Macen are likely to have a high level of job satisfaction.

A) True
B) False

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Hatty is a middle manager at Watta-Deihl Incorporated.The company's top management has just announced that they are going to initiate a policy of empowerment.In order for this policy to succeed,Hatty and other managers will need to adopt a more autocratic style of leadership.

A) True
B) False

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Tactical planning is concerned with:


A) determining the best way to cope with an emergency situation.
B) devising alternative courses of action to be used if the primary plans do not achieve the desired results.
C) setting long run goals that will govern the general course of the organization for years.
D) developing detailed short run strategies about what is to be done,who is to do it,and how it is to be done.

E) A) and D)
F) A) and C)

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The revolution in management that is currently underway suggests that the most effective managers of the future will:


A) emphasize individual initiative rather than teamwork.
B) specialize in performing one of the four management functions.
C) be skilled communicators and team players.
D) be very strict in their treatment of workers.

E) A) and B)
F) C) and D)

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The autocratic style of leadership can be very effective in emergency situations.

A) True
B) False

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When controlling,it is advisable to set performance standards that exceed what workers can actually achieve,because setting lofty goals encourages workers to put forth a maximum effort.

A) True
B) False

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The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:


A) leadership.
B) planning.
C) forecasting.
D) directing.

E) B) and D)
F) A) and B)

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What does empowering employees mean?

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Empowering employees...

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Most of a top manager's time is devoted to conceptual and human relations tasks.

A) True
B) False

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The first step in the rational decision-making model is to:


A) define the situation.
B) gather data.
C) recruit team members to work on the problem.
D) develop alternative responses.

E) C) and D)
F) None of the above

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First-line managers spend most of their time on:


A) technical and human relations skills.
B) negotiating and strategic planning.
C) technical and physical skills.
D) conceptual and financial skills.

E) None of the above
F) A) and B)

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Setting contingency plans in an organization is considered very important today mainly because:


A) conditions change rapidly in today's economic and competitive environments.
B) most employees and staff don't understand strategic planning,so they tend to rely more on contingency plans.
C) the government can charge firms with unfair business practices if they do not have such plans.
D) managers have historically been poor tactical planners.

E) B) and C)
F) A) and D)

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