Question 1

Which of the following statements is true about force field analysis?

Accepted Answer

A)  It is also called a "fishbone" diagram because of its shape.
B)  It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting.
C)  It is used as a tool for identifying the key elements affecting a problem situation.
D)  It is usually referred to as an Ishikawa diagram after the person who developed it.E) None of the above
F) All of the above

Question 2

Which of the following would most likely result from too much stress?

Accepted Answer

A)  low employee turnover
B)  lnadequate communication
C)  reduced job performance
D)  increased level of passive listeningE) A) and B)
F) A) and C)

Question 3

The best listeners are passive listeners because they do not interrupt the speaker.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following statements is most likely true about defensiveness?

Accepted Answer

A)  It discourages subordinates to act like a leader.
B)  It occurs when someone feels threatened.
C)  It strengthens a person's ability to constructively use information.
D)  It helps leaders empathize with how they and their policies are seen by subordinates.E) B) and D)
F) None of the above

Question 5

Which of the following would be best for managing stress?

Accepted Answer

A)  trying to breathe in a shallow manner
B)  using progressive muscle relaxation techniques
C)  consuming regular amounts of alcohol with peers
D)  avoiding discussions about work with family membersE) None of the above
F) A) and D)

Question 6

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Accepted Answer

A)  a cause-and-effect diagram
B)  force field analysis
C)  nominal group technique (NGT) 
D)  the A-B-C modelE) A) and B)
F) A) and C)

Question 7

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Accepted Answer

A) True 
 B)False

Question 8

Employees working for leaders they think are credible are highly likely to work long hours.

Accepted Answer

A) True 
 B)False

Question 9

The Abilene paradox occurs when leaders are assertive with friends and peers.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Accepted Answer

A)  triggering event,feelings and behaviors
B)  triggering event,your self-talk,feelings and behaviors
C)  triggering event,feelings and behaviors,your thinking
D)  triggering event,self-talk,group brainstorming for a solutionE) C) and D)
F) B) and D)

Question 11

Meetings should only be called if the potential benefits outweigh the costs.

Accepted Answer

A) True 
 B)False

Question 12

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Accepted Answer

A)  They have had little time to build relationships with co-workers.
B)  They are new college hires.
C)  They have a high level of trust and a high level of expertise.
D)  They are promoted from among peers.E) B) and D)
F) None of the above

Question 14

Which of the following statements is true about assertive people?

Accepted Answer

A)  They take responsibility for what they say.
B)  They have self-talk that is doubtful and questioning.
C)  They are likely to become irritated,angry,and loud when sticking to their guns.
D)  They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way.E) A) and C)
F) B) and C)

Question 15

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Accepted Answer

A) True 
 B)False  True

Question 16

The degree to which someone tells others something and ensures that they understand what was said is called

Accepted Answer

A)  active communication.
B)  expression effectiveness.
C)  the intention component.
D)  communication effectiveness.E) A) and B)
F) None of the above

Question 17

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Accepted Answer

A)  Cause analysis approaches
B)  Force field analyses
C)  Cause-and-effect diagrams
D)  Root-cause diagramsE) A) and B)
F) None of the above

Question 18

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Accepted Answer

A) True 
 B)False

Question 19

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

Accepted Answer

A) True 
 B)False  False

Question 20

A way to maximize the benefits of a meeting is to

Accepted Answer

A)  pick a time and place as convenient as possible for all participants.
B)  encourage participation.
C)  stick to the agenda.
D)  provide pertinent reports and support materials to all participants.E) B) and C)
F) B) and D)

Exam 8: Skills for Building Personal Credibility and Influencing Others

Which of the following statements is true about force field analysis?

Correct AnswerverifiedShow Answer

Which of the following would most likely result from too much stress?

Correct AnswerverifiedShow Answer

The best listeners are passive listeners because they do not interrupt the speaker.

Correct AnswerverifiedFalse

Which of the following statements is most likely true about defensiveness?

Correct AnswerverifiedShow Answer

Which of the following would be best for managing stress?

Correct AnswerverifiedShow Answer

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Correct AnswerverifiedShow Answer

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Correct AnswerverifiedShow Answer

Employees working for leaders they think are credible are highly likely to work long hours.

Correct AnswerverifiedShow Answer

The Abilene paradox occurs when leaders are assertive with friends and peers.

Correct AnswerverifiedShow Answer

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Correct AnswerverifiedShow Answer

Meetings should only be called if the potential benefits outweigh the costs.

Correct AnswerverifiedShow Answer

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Correct AnswerverifiedShow Answer

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Correct AnswerverifiedShow Answer

Which of the following statements is true about assertive people?

Correct AnswerverifiedShow Answer

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Correct AnswerverifiedTrue

The degree to which someone tells others something and ensures that they understand what was said is called

Correct AnswerverifiedShow Answer

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Correct AnswerverifiedShow Answer

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Correct AnswerverifiedShow Answer

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

Correct AnswerverifiedFalse

A way to maximize the benefits of a meeting is to

Correct AnswerverifiedShow Answer

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False

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