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In BCG portfolio analysis, products in low-growth markets that have received heavy investment and now have excess funds available to support other products are called


A) stars.
B) cash cows.
C) question marks.
D) dogs.
E) anchors.

F) A) and B)
G) A) and C)

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When catalog companies send sale catalogs to their current customers, which type of growth strategy are they pursuing?

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Market penetration, because th...

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Many small businesses whose competitors are national franchises advertise "we are locally owned" or "we have been here since 1951." This is part of these firms'


A) business mission.
B) market segmentation strategy.
C) positioning strategy.
D) customer excellence strategy.
E) target market.

F) B) and D)
G) A) and B)

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Imagine that you are in a convenience store choosing your favorite comfort food instead of being in a classroom taking this test. You might notice the packaging, colors, labels, even the fonts used on labels. All of these efforts are part of the marketer's


A) value-based promotions.
B) market segmentation.
C) positioning strategy.
D) customer excellence strategy.
E) target market.

F) A) and E)
G) A) and B)

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Adrienne decides to add new sales representatives and increase advertising in her existing market for her current line of security systems. Adrienne is pursuing a __________ growth strategy.


A) segment development
B) market development
C) market penetration
D) diversification
E) product development

F) A) and D)
G) B) and C)

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A marketing strategy identifies three things: ________, a related marketing mix, and the bases on which the firm plans to build a sustainable competitive advantage.


A) customer value
B) a mission statement
C) marketing metrics
D) a firm's target markets
E) a product plan

F) A) and C)
G) B) and D)

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For many years, because of the size of the U.S. economy, domestic companies ignored international markets, preferring instead to develop new product offerings for existing customers. These companies were pursuing a ________________ strategy.


A) market penetration
B) market development
C) segment development
D) diversification
E) product development

F) B) and C)
G) None of the above

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Using the BCG portfolio analysis, a dog should be phased out unless


A) its marketing manager is a champion of the product.
B) additional resources could increase its relative market share slightly.
C) it complements or boosts the sales of another product.
D) the market has a small chance of rebounding.
E) none of these. Dogs should be phased out.

F) A) and E)
G) None of the above

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Zara is a women's clothing retailer headquartered in Spain, with stores located in many countries. Zara has developed a quick-response system that allows store merchandise to be adjusted rapidly to fit changing customer preferences. Every aspect of Zara's operation is optimized for this system, making it difficult for competitors like The Gap to duplicate. Zara has established


A) customer loyalty.
B) locational excellence.
C) a diversification growth strategy.
D) a sustainable competitive advantage.
E) a related diversification opportunity.

F) C) and E)
G) A) and D)

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Which of the following is the best way to build a sustainable competitive advantage using product excellence?


A) being the first to offer customers desired features, even if competitors can copy them easily
B) positioning the product using a clear, distinctive brand image
C) having the most features on each model
D) focusing on being cutting edge and continually eliminating older features that are still in use by customers
E) copying the market leader's features, but at a lower cost

F) None of the above
G) B) and D)

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Which of the following factors, listed in a situation analysis for a major U.S. auto manufacturer, is the best example of a threat?


A) The factory that manufactures a new, popular car cannot build enough vehicles to meet the demand, while other factories have excess capacity.
B) Recent consumer studies have indicated that Chinese consumers prefer American cars.
C) A New York law firm has filed a $10 million class action suit against the company on behalf of car owners whose gas tanks exploded.
D) Due to outdated engine technology, the company's cars get lower gas mileage than those of major competitors.
E) The company has lower manufacturing costs than its key competitors, allowing it to sell its cars at low prices.

F) A) and E)
G) A) and B)

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Firms are typically more successful when they focus on opportunities that build on their competitors' strengths.

A) True
B) False

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The strategic planning process always proceeds sequentially through the five steps.

A) True
B) False

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When musicians and their concert promoters began offering CDs of a live concert immediately after the concert ended, what type of growth strategy were they pursuing?

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Product development, because t...

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Duke's is a surfer-themed restaurant chain in Hawaii. Most of its customers are tourists. In a SWOT analysis for Duke's, the possibility that the recession might cut back on tourism in Hawaii would be considered a weakness.

A) True
B) False

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Although most people do not have a personal marketing plan, when would one be appropriate?

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Students might reflect on their own pers...

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Strong supplier relations and efficient supply chains help firms such as Walmart to achieve operational excellence.

A) True
B) False

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Boston Consulting Group's Portfolio Analysis classifies a company's products or product lines into a two-by-two matrix. What are the bases of classification and what are the products or product lines in each of the four quadrants called? What marketing strategies are usually considered for each of the four classifications?

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The two bases of classification are rela...

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Nordstrom's, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service has probably resulted in


A) product design excellence.
B) mission statement satisfaction.
C) sustainable price decreases.
D) a sustainable competitive advantage.
E) producer excellence.

F) C) and E)
G) B) and E)

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Delta Airlines is among the companies experimenting with selling products and services on its Facebook pages. The idea is to make purchasing even easier for customers who may spend large portions of the day with Facebook active on their computers or mobile devices. There is no need even to navigate to Delta's website--users can book a trip in Delta's Ticket Agent application without ever leaving Facebook. Which element of the marketing mix does this represent?


A) product and value creation
B) price and value capture
C) place and value delivery
D) promotion and value communication
E) positioning and value promotion

F) C) and E)
G) A) and B)

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