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Exam 9: Production and Operations Management

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Question 131

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Process manufacturing physically or chemically alters materials to create finished goods.

A) True
B) False

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Question 132

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Most new manufacturing facilities use:

A) continuous processes.
B) intermittent processes.
C) traditional processes.
D) synthetic processes.

E) C) and D)
F) A) and C)

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Question 133

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The Deming Cycle is designed to catch errors before they happen.

American companies, like IBM, prefer to stay the course and continue to compete by selling products instead of services.

A major trend in business is ________, where employees work at least part time at home using a computer.

At Skilled Specialties, Inc., production line employees often work side by side with their robotic counterparts. This practice is also common among many of Skilled Specialties' other American competitors. The resurgence of U.S. manufacturing firms in recent years can be credited to

Extel, Inc., acquires components to create its computers from an assortment of suppliers. The company then puts them together according to customer specifications to create custom-made computers. This is an example of

Susie works for an architectural firm and the partners have always drawn the plans for projects by hand. Though Susie learned how to draw by hand in college, she is also highly skilled on computer programs that allow her to create designs in 3D. She plans to demonstrate the effectiveness of such programs to the firm's partners. The computer program she will recommend to the partners is

The critical path identified by PERT analysis is the sequence of tasks that can be completed in the shortest amount of time.

As businesses strive for market expansion, companies add to their sales force, but opt to eliminate sales offices across the nation and internationally. How are these firms able to remotely operate a sales force that contributes toward increasing the bottom line?

If a company achieves Six Sigma quality standards, they automatically win the Malcolm Baldrige award.

The U.S. economy is now driven by

In a modular manufacturing layout teams of workers combine to produce more complex units.

Maintaining ________ involves producing what the customer wants while reducing errors before and after delivery to the customer.

Companies that employ lean manufacturing and flexible manufacturing produce better quality products, but have costlier production lines.

The purpose of a PERT network is

The concept just-in-time (JIT) works well if a company works with lots of suppliers. It also helps avoid the breakdowns that occur when operating with an enterprise resource planning system.

________ is the physical arrangement of resources in the production process.

How are MRP and ERP similar? How do they differ?

Digit Designs manufactures high-quality gloves and other accessories. It already uses both computer-aided design and computer-aided manufacturing. Unfortunately, the two systems cannot communicate with each other. William Warmdigit, a production manager at Digit Designs, has heard about software that allows CAD and CAM to work together, and wants to learn more about it. William is interested in