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Manufacturers use computer-aided manufacturing (CAM) to create three-dimensional designs of products before they are built.

A) True
B) False

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To make its dry ice, Polar Caps Ice Company compresses carbon dioxide and cools it to an extremely low temperature. Polar Caps Ice Caps' method is an example of process manufacturing.

A) True
B) False

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A production process characterized by long production runs to turn out finished goods over time is known as a(n)


A) assembly process.
B) continuous process.
C) extended process.
D) unrestricted process.

E) A) and D)
F) A) and B)

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PERT is a popular technique for analyzing the tasks involved to complete a given project, estimating the time required to complete each task, and identifying the minimum time needed to complete the project.

A) True
B) False

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Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

A) True
B) False

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Mass production techniques allowed firms to respond quickly to the individual needs of consumers.

A) True
B) False

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Process manufacturing physically or chemically alters materials to create finished goods.

A) True
B) False

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Spokes Bikes has 18 different bicycle models that can be created in over 2 million combinations. Each combination is designed to fit the needs of a specific customer. Therefore, the customer chooses the model, size, color, and design they want. An analysis of this company's operation would indicate that it uses


A) lean manufacturing.
B) flexible production.
C) mass customization.
D) continuous production.

E) B) and C)
F) None of the above

Correct Answer

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To reduce the cost of holding too much inventory, many companies have implemented


A) ABC inventory management.
B) first-in, last-out inventory control.
C) just-in-time inventory control.
D) maximum inventory management.

E) B) and D)
F) None of the above

Correct Answer

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Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.

A) True
B) False

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In the Adapting to Change box, we read that 3D printing can prove to be revolutionary for the medical industry because


A) it basically eliminates the need for human (doctor) intervention.
B) it saves on insurance costs.
C) it can produce models to help with organ transplants and improved medical imaging.
D) it creates images for a doctor without the need for the patient to show up to the examination.

E) A) and B)
F) A) and C)

Correct Answer

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Mass customization is tailoring products to meet the needs of a large number of individual customers.

A) True
B) False

Correct Answer

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A bar graph that shows what projects or tasks are in process and how much of each is completed is called a


A) grid chart.
B) Gantt chart.
C) priority chart.
D) stem chart.

E) B) and D)
F) A) and B)

Correct Answer

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Today, rather than purchase goods and services from a large number of firms, manufacturers often try to develop a close relationship with one or two key suppliers.

A) True
B) False

Correct Answer

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Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

A) True
B) False

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An example of a(n) ________ is building a new home on a lot.


A) product layout
B) process layout
C) modular layout
D) fixed-position layout

E) C) and D)
F) All of the above

Correct Answer

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Operations management in the service sector is focused on creating


A) good experiences for those who use the service.
B) jobs for the local community.
C) additional customer expectations.
D) inexpensive ways to get things done.

E) B) and D)
F) C) and D)

Correct Answer

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A basic characteristic of flexible manufacturing is that it


A) relies heavily on labor, since humans are more adaptable than machines.
B) uses machines designed to perform multiple tasks so they can be used to produce a variety of products.
C) achieves its flexibility at the cost of much slower rates of production than mass production techniques.
D) is only possible when using mass-production processes.

E) B) and C)
F) A) and C)

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Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

A) True
B) False

Correct Answer

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Bryant is an outdoorsman. Inspired by his love of hunting and fishing, he started an online company specializing in his favorite hunting and fishing gear. He decided to locate his business near Kentucky Lake, partly because of low labor costs, but mainly because the area offered excellent fishing and hunting opportunities, a low crime rate, and a pleasant climate. Bryant's location decision was strongly influenced by quality of life considerations.

A) True
B) False

Correct Answer

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