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The final step of the selling process involves


A) follow-up.
B) closing.
C) posting.
D) trial closing.

E) A) and B)
F) A) and D)

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Digital advertising is rapidly growing and now ranks third in terms of total advertising expenditures.

A) True
B) False

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Since personal selling involves face-to-face contact with customers, salespeople make little if any use of technology in performing their jobs.

A) True
B) False

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Before they look at specific promotional tools, Melody and Tom agree that they want a promotion mix that is both comprehensive and unified. They want to use all of the promotional tools at their disposal to create a consistent message that promotes a favorable product image. Melody and Tom want to implement a(n)


A) internal marketing program.
B) integrated marketing communication program.
C) multilevel market coordination plan.
D) stakeholder response communication system.

E) A) and D)
F) A) and C)

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Trade advertising is advertising to consumers by manufacturers to encourage them to try their products.

A) True
B) False

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When marketers advertise on a big online search engine like Google, they can reach the people they most want to reach.

A) True
B) False

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Publicity is often referred to as the talking arm of public relations.

A) True
B) False

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Dean, a manager for a firm that produces a variety of recreational equipment and sporting goods, is convinced that his firm markets the safest, highest-quality equipment in the entire industry. Recent studies from the Consumer Product Safety Commission support his position. Dean feels that the best way to create an image of high-quality, safe products is to develop an extensive advertising campaign. Dean realizes that publicity lacks the credibility that advertising can generate.

A) True
B) False

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As customers walk into Leopard Prints clothing store, they are approached by a salesperson who immediately greets and asks, "May I help you?" Studies indicate that this is an effective opening in the B2C sales process.

A) True
B) False

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Bailey is a new salesperson for a textbook publisher. She is compiling a list of professors who make textbook buying decisions and plans to contact these professors to determine what texts they are currently using, and if they plan to adopt a new text. Identifying those decision makers who are willing to consider one of her texts is called


A) personal development.
B) sales identification.
C) preliminary sales analysis.
D) prospecting and qualifying.

E) All of the above
F) A) and B)

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Bookbinder Books partnered with Amazon to offer a unique ________. If you purchase 1 of 12 paperback books published by Bookbinder, you can choose 1 of 12 Kindle versions for $3 (a much lower price than a regular Kindle version) .


A) sales promotion
B) publicity stunt
C) direct marketing opportunity
D) advertisement

E) A) and C)
F) A) and B)

Correct Answer

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One advantage of magazine advertising is that


A) the ad must conform to post office regulations.
B) the exposure time is short.
C) the ad is available at the point of purchase.
D) the ad can target specific audiences.

E) None of the above
F) A) and D)

Correct Answer

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Advertising to wholesalers and retailers by manufacturers to encourage them to carry their products is called


A) retail advertising.
B) trade advertising.
C) business-to-business advertising.
D) institutional advertising.

E) A) and B)
F) None of the above

Correct Answer

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The first step in creating a promotional campaign is to define the objectives for each element of the marketing mix.

A) True
B) False

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Kerry Cottage carries authentic Irish gifts and clothing. The company uses a good deal of television advertising and sales promotion activities to attract consumers to retail shops in search of its brand. What strategy is Kerry Cottage utilizing?


A) systems
B) placement
C) push
D) pull

E) A) and B)
F) A) and C)

Correct Answer

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A ________ allows B2B buyers to see products online 24/7 without having to leave their office.


A) virtual trade show
B) direct marketing show
C) shopping network
D) cyber market

E) B) and C)
F) A) and B)

Correct Answer

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When a manufacturer advertises to wholesalers and retailers in an attempt to encourage them to carry its products, it is engaging in institutional advertising.

A) True
B) False

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The primary purpose of a push strategy is to


A) push products on consumers and convince them that they need the products.
B) rush the production schedule for products and beat competitors to the market.
C) push the product down the distribution channel to retail stores.
D) push products away from traditional channels of distribution to save costs.

E) B) and C)
F) All of the above

Correct Answer

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Marshall Manufacturing has recently revamped its promotional strategy. Marshall now utilizes a system that combines all the elements of their promotion mix to create a more responsive organization providing a consistent message. Marshall Manufacturing has adopted a(n)


A) internal marketing program.
B) integrated marketing communication system.
C) multilevel coordination plan.
D) stakeholder response system.

E) B) and C)
F) A) and C)

Correct Answer

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Creating a positive brand image by using all the promotional tools in a comprehensive, unified promotional strategy is called


A) brand awareness.
B) integrated management communication.
C) interactive promotional communication.
D) integrated marketing communication.

E) B) and C)
F) B) and D)

Correct Answer

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