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Which of the following activities is most likely to be performed by someone responsible for supply chain management?


A) Developing an effective advertising campaign for a particular line of products
B) Establishing a budget for the firm's next fiscal year
C) Finding ways to handle the return of goods and recycled materials
D) Holding focus groups to learn what consumers want in new products

E) A) and B)
F) B) and D)

Correct Answer

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Marketing intermediaries that solicit orders from retailers or other wholesalers and have the products delivered directly from the producer to the buyer are known as:


A) drop shippers.
B) truck jobbers.
C) channel captains.
D) merchandise agents.

E) All of the above
F) B) and D)

Correct Answer

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Marcia Baker ships orchids and other perishable flowers from her greenhouses near San Francisco to florists thousands of miles away in cities such as New York, Boston, and Philadelphia. Since the flowers must reach the florists as quickly as possible, the best mode of transportation for Marcia to use would be:


A) railroads.
B) trucks.
C) air.
D) ships.

E) B) and C)
F) None of the above

Correct Answer

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Limited-function wholesalers that mainly serve small businesses by selling them a limited assortment of goods are known as:


A) backdoor wholesalers.
B) consolidated wholesalers.
C) cash-and-carry wholesalers.
D) agency wholesalers.

E) A) and D)
F) A) and C)

Correct Answer

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In multilevel marketing, salespeople not only sell the product, they also recruit other people to sell the product.

A) True
B) False

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Cash-and-carry wholesalers are limited-function wholesalers that serve mostly smaller retailers with a limited assortment of products.

A) True
B) False

Correct Answer

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In the distribution process, the largest percentage of the retail price goes to:


A) profits.
B) warehouse costs.
C) labor.
D) transportation.

E) B) and D)
F) All of the above

Correct Answer

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Which of the following firms would be most likely to use a selective distribution strategy for its products?


A) Newspaper publisher
B) Maker of designer men's suits
C) Super luxury car manufacturer
D) Maker of snack foods such as potato chips and pretzels

E) A) and B)
F) B) and C)

Correct Answer

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___________ are merchant wholesalers who perform all of the distribution functions.


A) Retailers
B) Intensive contact wholesalers
C) Total-capacity wholesalers
D) Full-service wholesalers

E) A) and B)
F) A) and C)

Correct Answer

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Small-Timers, Inc., is a small manufacturer of charm bracelets that include watches as well as keepsake items and trinkets. The company seldom has shipments large enough to be transported cost-efficiently by filling an entire truck or railcar. Small-timers could benefit by relying on a freight forwarder to help it distribute its goods.

A) True
B) False

Correct Answer

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In an administered distribution system, retail stores manage all of the marketing functions at the retail level.

A) True
B) False

Correct Answer

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Corinne is a marketing manager who specializes in logistical problems. In her position, Corrine is likely to focus mainly on managing the flow of goods, and leave issues about how to manage the flow of information to managers in other areas of marketing.

A) True
B) False

Correct Answer

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In multilevel marketing, salespeople have little incentive to recruit new salespeople, because the new salespeople may compete against them and reduce their income.

A) True
B) False

Correct Answer

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In the U.S. the largest percentage of goods (by volume) is shipped by truck.

A) True
B) False

Correct Answer

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Marketing intermediaries have survived because they have been able to perform marketing functions more efficiently and effectively than a manufacturer or consumer could perform these functions.

A) True
B) False

Correct Answer

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Producers normally provide form utility, but retailers sometimes also provide this type of utility.

A) True
B) False

Correct Answer

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In multilevel marketing, independent contractors who sell a product can increase their own incomes by recruiting _________ to also sell the product.


A) commissionaires
B) front-men
C) merchant wholesalers
D) downliners

E) B) and C)
F) A) and D)

Correct Answer

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Discount stores compete in the retail market mainly on the basis of price.

A) True
B) False

Correct Answer

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Henry Hart supplies shelves of inexpensive plastic toys to grocery stores, supermarkets, and drug stores. He keeps title to the goods until they are sold and then splits the profits with the retailer. Henry works as a drop shipper.

A) True
B) False

Correct Answer

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Which of the following assessments of electronic retailing is most accurate?


A) Electronic retailing has two major advantages over traditional businesses: simplicity and very low start-up costs.
B) One of the reasons electronic retailing firms have been so successful has been their ability to deal with customer complaints and provide personalized services more efficiently than traditional firms.
C) Traditional retailers seldom find much success when they attempt to incorporate online selling into their businesses.
D) The line between electronic retailing and traditional retailing is blurring as traditional retailers go online.

E) B) and C)
F) C) and D)

Correct Answer

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