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Exam 6: Understanding the Management Process

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Question 61

True/False

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Most organizations use four types of resources: material,human,financial,and informational.

A) True
B) False

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Question 62

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​Managerial communication skills include both oral and written and involve

A) ​the ability to speak,listen,and write effectively.
B) ​the ability to read and write effectively.
C) ​the ability to read,write,and speak effectively.
D) ​the ability to write and speak effectively.

E) A) and B)
F) All of the above

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Question 63

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The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

As Randy conducts his annual evaluations of his employees,he notices that Cindy and Yen have both been less productive since they were relocated in the same department.Randy is in what stage of the managerial decision-making process?

What are two components that are crucial to the effectiveness of a total quality management program?

Goals are set only for top-level management.

When all employees are exceedingly clear about what is expected from them,guidelines for task completion are clear and understood,and rules and regulations in fulfilling their duties are clearly defined,it is likely the ____ leadership style is in place.

Jacek runs several businesses simultaneously and participates in off-road racing events where he holds several national titles.He opened his first business when he was 16 and was a multi-millionaire by the time he was 25.He does business continually,taking conference calls while he works out in his gym,and carrying one or more cellphones with him while racing so he can stay in contact with the office.He has a following of 1.2 million on his Facebook page and is sought out for autographs wherever he goes.He gives to charities,sponsors events for children,and incorporates children activity centers into his business.He encourages his employees and runs intra-company contests to encourage creativity,team building,and loyalty.If one of his managers has difficulty with a problem,he is known to work as an undercover employee in that business until he fully understands what the problems are and can formulate a working solution.His employees are under the impression that he never sleeps,never tires,and never stops working.He has a difficult time understanding why his employees do not have the same level of passion for their work.Which of the following best describes Jacek's leadership style?

Formal leaders have legitimate power that is based on their position within the organization.

IBM's principal reason for existing is to earn a profit for its shareholders.The means by which IBM does this is through the manufacture of computers.These two statements describe,respectively,IBM's

Luis Gomez is a plant manager for National Manufacturing Company.With regard to levels of management,Luis is a(n) ____ manager.

The four basic management functions are planning,organizing,leading and motivating,and controlling.

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

When a manager identifies an opportunity,he or she generates alternatives to pursue the opportunity,selects one of them,implements it,and then evaluates the results.This manager is acting out the ____ process.

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

​Analytical skills give a manager the ability to identify problems creatively,generate _____ alternatives,and select the "best" alternative to solve problems.

Jordan Baker,a top manager at Westinghouse,has recently been put in charge of a new multi-million dollar project.She selects several individuals to participate in this effort and assigns each certain tasks to perform.Furthermore,she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command.Jordan is exhibiting which leadership style?

Paul is in charge of managing,selling,and distributing the company's products.Paul is a(n) ____ manager.

Wilma is hired to keep the books and pay the bills for a small company.She provides a(n) ____ resource for the firm.

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.