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Exam 7: Management and Leadership

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Question 31

Multiple Choice

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________ means giving employees the authority and responsibility to respond quickly to customer requests.

A) Restructuring
B) Delineating
C) Empowerment
D) Intrapreneuring

E) A) and B)
F) None of the above

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Question 32

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Middle managers usually are responsible for tactical planning and controlling.

A) True
B) False

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Question 33

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Planning is a continuous process.

A(n) ________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

Lauzy favors problem-solving techniques that allow teams of workers to freely identify and discuss possible solutions to a problem without having their ideas censored. Which of the following is a problem-solving technique that Lauzy is likely to suggest to his managers?

After assessing the results from a recent customer survey, top managers at Gibraltar Corporation are convinced their firm is doing a poor job of responding quickly to customer needs. This has the managers very worried. Empowerment might be an approach that would help Gibraltar improve its responsiveness.

An analysis of the business environment helps managers identify threats and opportunities that face their firm.

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Organizing involves developing a structure or framework that relates all workers, tasks, and resources to each other.

Department heads at Ironside Chemical usually make decisions after meeting with employees and seeking their ideas and suggestions. These department heads are making use of the ________ style of leadership.

Moises has dreamed of setting up a graphic design company since he was in college. He always knew he wanted to work from home and he now had several leads for prospective customers. He also knew how much money he needed to make to cover his expenses. He had several ways to approach his new business including working by himself or taking on a partner. Both ways needed more thought to determine what each would involve. In terms of the rational decision-making model, Moises is in which of the following steps?

Knowledge management involves finding the right information, keeping the information accessible, and making the information known to everyone in the firm.

PMI is a

Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

A ________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

A comparison of leadership and management suggests that leadership is about creating a vision, while management is about carrying out that vision.

Goals are broad, long-term accomplishments an organization wants to achieve.