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Exam 3: Marketing Information Systems and the Sales Order Process

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Question 31

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Describe the problems with Fitter Snacker's accounting and invoicing.

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Invoicing the customer is problematic as...

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Question 32

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Returned products to a company are processed more efficiently if the customer first calls for a RMA.

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Question 33

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In SAP R/3,relatively permanent data about inventory is kept in the Material Master Data table.

The goal of ____________________ is to provide a "single face to the customer."

The first step in the SAP ERP sales and distribution process is the Sales Order Processing step.

A customer's documents are released to the warehouse so that the goods can be gathered,packed and boxed.This is an example of: ____ in the sales and distribution process.

In the following diagram "Taking an Order in SAP ERP",what is D? ____________________

In the following diagram showing "Taking an Order in SAP ERP",what is A? ____________________

Describe the problems with Fitter Snacker's sales quotations and orders.

The SAP ERP system allows users to define various ways to group customers and salespeople.These groups are called ____.

A customer calls up to find out how much 1000 units of a product would cost.This is an example of: ____ in the sales and distribution process.

Setting prices for customers can be very complex.SAP helps by offering a control mechanism,called ____,to determine how much to charge a given customer for a given product.