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Low prices can often help retailers create an attractive total product offer.

A) True
B) False

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The reputation of the manufacturer and the retail store surroundings are considered part of the value enhancers of a total product offer.

A) True
B) False

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Personal selling involves the face-to-face presentation and promotion of products.

A) True
B) False

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In the long run, the cost of production and the length of the firm's supply chain determine the price of a product.

A) True
B) False

Correct Answer

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___________ encourages people to tell other people about goods or services they have enjoyed.


A) Personal selling
B) Publicity
C) A trade show
D) Word-of-mouth promotion

E) B) and C)
F) C) and D)

Correct Answer

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To be effective and maintain its independence, the public relations department should avoid establishing close relationships with the media, community leaders, and other corporate stakeholders.

A) True
B) False

Correct Answer

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Creating a positive brand image by using all the promotional tools in a comprehensive, unified promotional strategy is called:


A) brand awareness.
B) brand publicity.
C) interactive promotional communication.
D) integrated marketing communication.

E) A) and D)
F) A) and B)

Correct Answer

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Felicia wants to know how many units she must sell to cover all of her costs. She indicates to you that her selling price is $20 per unit, her fixed costs are $6,000, and the variable costs per unit are $15. What is her break-even point?


A) 300 units
B) 400 units
C) 1,200 units
D) 1,100 units

E) B) and C)
F) A) and B)

Correct Answer

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An advantage of a selective distribution strategy is that consumers are able to find a popular product at a wide variety of retailers.

A) True
B) False

Correct Answer

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Exclusive distribution is the use of only one retail outlet in a given geographic area.

A) True
B) False

Correct Answer

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The management of GamesPeople designed a comprehensive strategy that unifies advertising, personal selling, public relations and sales promotion activities creating a consistent message. This effort to promote a positive brand image represents a(n) ________ program.


A) global marketing
B) interactive promotion
C) integrated marketing communication
D) unified segmentation

E) A) and C)
F) A) and B)

Correct Answer

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____________ wholesalers are independently owned and take title to the goods they handle.


A) Full service broker
B) Merchant
C) Agent
D) Primary

E) None of the above
F) A) and C)

Correct Answer

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Which of the following refers to how quickly or easily a given brand name comes to mind when a product category is mentioned?


A) brand equity
B) brand loyalty
C) brand awareness
D) brand insistence

E) A) and D)
F) B) and D)

Correct Answer

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The Pillsbury Doughboy is an example of a:


A) patent.
B) trademark.
C) private brand.
D) generic label.

E) A) and B)
F) All of the above

Correct Answer

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Cost-based pricing adds a desired profit margin to the cost of producing a product.

A) True
B) False

Correct Answer

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Helen is considering adding a rack of greeting cards to her product offerings at Litton Books Unlimited. Her fixed costs associated with adding the greeting cards would be $300. Variable costs per card are $1 each. The greeting cards will sell for $2 each. Helen's break-even point would occur at ________ cards sold.


A) 125
B) 150
C) 300
D) 600

E) None of the above
F) All of the above

Correct Answer

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Wholesalers are marketing intermediaries who sell goods or services to ultimate consumers.

A) True
B) False

Correct Answer

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Healthy Pick designed a new type of packaging that significantly improves taste and texture of food when defrosted. Unfortunately, firms seldom find that improvements in packaging impact market share and profits.

A) True
B) False

Correct Answer

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Regardless of changes in packaging, the total product offer remains unchanged.

A) True
B) False

Correct Answer

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Unlike other promotional tools, such as advertising and personal selling, publicity is free.

A) True
B) False

Correct Answer

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