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Exam 3: Organizational Commitment

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Question 1

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Jess,Frank,and Ted are coworkers at Crossroad Inc.Having worked at CI for five years now,the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company,he will not likely get this opportunity again.Ted replies to Frank that for him,it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt,Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says,"CI gave me an opportunity and invested so much in mentoring me,preparing me for the position,and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Jess is exhibiting:

A) continuance commitment.
B) intuitive commitment.
C) evaluative commitment.
D) normative commitment.
E) affective commitment.

F) C) and D)
G) B) and E)

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Question 2

Multiple Choice

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_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

A) Normative
B) Evaluative
C) Social
D) Continuance
E) Affective

F) All of the above
G) A) and B)

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Question 3

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The set of actions that employees perform to avoid the work situation that may eventually culminate in the employee quitting the organization are referred to as _____ behavior.

Describe the different forms of physical withdrawal.

Describe the characteristics of continuance commitment.

An active,constructive response to a negative situation,in which individuals attempt to improve the situation,is referred to as _____.

The independent forms model of withdrawal argues that the various withdrawal behaviors are uncorrelated with one another,occur for different reasons,and fulfill different needs on the part of employees.

Examples of psychological withdrawal include missing meetings and tardiness.

Survivor syndrome refers to the anger,depression,fear,distrust,and guilt of the employees who remain after an organization downsizes.

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance."Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.

Affective commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

Sean was recently added to the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However,he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team,she turned in her resignation.Ashton,another team member,called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.

Loyalty is defined as an active,constructive response to a negative work event in which individuals attempt to improve the situation.

Jess,Frank,and Ted are coworkers at Crossroad Inc.Having worked at CI for five years now,the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company,he will not likely get this opportunity again.Ted replies to Frank that for him,it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt,Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says,"CI gave me an opportunity and invested so much in mentoring me,preparing me for the position,and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Frank is exhibiting:

According to the _____ model of withdrawal,various withdrawal behaviors are uncorrelated with one another,occur for different reasons,and fulfill different needs on the part of employees.

The most widespread form of psychological withdrawal among white-collar employees is _____,using Internet,e-mail,and instant messaging access for their personal enjoyment rather than work duties.

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization.

Continuance commitment is defined as a desire to remain a member of an organization due to a feeling of obligation.

"_____" refers to the verbal chatting about nonwork topics that goes on in cubicles and offices or at the mailbox or vending machines.

"_____" indicates an intentional desire on the part of the employee to look like he/she is working,even when not performing work tasks.