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Gen Yers tends to value relationships with marketers like State Farm Insurance in exactly the same way their parents do.

A) True
B) False

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Of all the business fields,marketing is most visible to people outside the organization.

A) True
B) False

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ABC Inc.received an email from a company in Jamaica asking to buy some of its products.ABC has shipped outside of the U.S.only three times in the past.ABC is engaged in ____________.


A) Foreign marketing
B) International marketing
C) Global marketing
D) Indirect foreign marketing
E) Global partnerships

F) A) and B)
G) B) and D)

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Delivering value focuses on ________________.


A) Product
B) Branding
C) Service
D) Pricing
E) Distribution

F) A) and B)
G) None of the above

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How has the Internet empowered customers? Give an example.

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The Internet has provided people all ove...

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The marketing concept was introduced ______________.


A) Immediately after the Civil War
B) Immediately after World War I
C) Immediately after the Great Depression
D) In the 1950s
E) In the 1960s

F) None of the above
G) A) and B)

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The scope of activities in direct foreign marketing is the same as in international marketing or global marketing and occurs with no modification.

A) True
B) False

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A patient's ability to come self-diagnosed and ready to self-prescribe to a doctor's clinic is an example of shift in information power.

A) True
B) False

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(Little m) marketing includes ____________.


A) Marketing strategy
B) Product designing
C) Advertising
D) Production
E) Philosophy

F) None of the above
G) A) and B)

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The makers of Milk Bone dog biscuits recently launched a media campaign to promote Canine Assistants,a nonprofit group that provides service dogs to people with disabilities.This type of marketing may be called __________.


A) National marketing
B) Global marketing
C) Animal marketing
D) Societal marketing
E) Brand marketing

F) A) and B)
G) B) and E)

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After a recent 141-day strike,union members at area grocery stores in California went back to work.The union negotiated raises,better healthcare benefits,and a one-tier pay scale.The role of the union may best be described as a(n) ________.


A) Governmental body
B) Stakeholder
C) Vendor
D) Internal customer
E) Management group

F) C) and D)
G) None of the above

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Peter Drucker,the father of modern management,believed that marketing _____________.


A) Should be a separate function within the business
B) Is the business as seen from an internal point of view
C) Is the business as seen from the customer's point of view
D) Should be considered solely as a department contributing to the firm's success
E) Should improve the quality of life for society

F) C) and D)
G) A) and B)

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__________ today is widely regarded in terms of value.


A) Product
B) Branding
C) Service
D) Pricing
E) Distribution

F) None of the above
G) A) and B)

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__________ is NOT one of the new market realities identified by Fred Wiersema.


A) Increase in demand
B) Customers have less time than ever
C) Information overwhelms and depreciates
D) All secrets are open secrets
E) Competitors proliferate

F) None of the above
G) C) and D)

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All internal organizational practices should be aligned around ____.


A) The billing system
B) Management
C) Manufacturing
D) The customer
E) Information technology

F) B) and D)
G) B) and C)

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In order for Marketing (Big M) to succeed,it must be championed by __________.


A) The sales force
B) Top management
C) Top management and middle management
D) Frontline personnel
E) Everyone in the organization

F) A) and E)
G) C) and E)

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When TGI Friday's,Outback Steakhouse,and other fast-casual restaurants began offering curbside delivery for call-in customers,the trend seemed unnoticed by the 'fast-food' chains like McDonalds.This illustrates Fred Wiersema's new market reality of ____________________.


A) Competitors proliferate
B) All secrets are open secrets
C) Customers have more time than ever
D) Information overwhelms and depreciates
E) Easy growth makes hard times

F) B) and C)
G) A) and B)

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Companies often begin direct foreign marketing when they follow existing customers into foreign markets.

A) True
B) False

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Emily,a tenacious entrepreneur,has grown her closet organizer company to $20 million in sales and has 65 employees.She has directed the firm's marketing since its inception and believes she instinctively knows which marketing efforts will bring success.Her new assistant Heather,who just completed a Marketing Management course,wants to find a way to measure results.What should Heather say to Emily to convince her that this is necessary?

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She should tell her that many CEOs and C...

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_____________ is NOT part of the marketing mix.


A) Product
B) Distribution
C) Promotion
D) Price
E) Manufacturing

F) B) and E)
G) D) and E)

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