Question 1

While customers and service organizations interact directly, customers and manufacturers interact

Accepted Answer

Through service orga...

Question 2

Why are operations management decisions typically more complex for large companies than for small companies?

Accepted Answer

Because of the size and scope ...

Question 3

In what company were the Hawthorne Studies conducted?

Accepted Answer

A)   Westinghouse
B)   General Electric
C)   Hawthorne Incorporated
D)   General Motors
E)   Western ElectricF) A) and D)
G) A) and B)

Question 4

Operations management is the central core function of every company.

Accepted Answer

A) True 
 B)False

Question 5

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

Accepted Answer

A) True 
 B)False

Question 6

When was the first mathematical model for inventory management developed?

Accepted Answer

A)   1770
B)   1865
C)   1900
D)   1913
E)   1930F) All of the above
G) B) and C)

Question 7

In order to be successful with Web-based on-line shopping, companies must do all except which of the following?

Accepted Answer

A)   manage distribution centers and warehouses
B)   operate fleets of trucks
C)   maintain adequate inventories of products
D)   increase the cost of production
E)   schedule deliveriesF) A) and E)
G) D) and E)

Question 8

Which of the following operations management concepts did not evolve from scientific management?

Accepted Answer

A)   moving assembly lines
B)   interchangeable parts
C)   stopwatch time studies
D)   piece rate incentives
E)   setting time standards for task performanceF) C) and D)
G) A) and C)

Question 9

What movement started with the publication of the results of the Hawthorne studies?

Accepted Answer

A)   scientific management
B)   human relations
C)   management science
D)   marketing research
E)   operations managementF) A) and D)
G) A) and E)

Question 10

What are environmental issues faced by business?

Accepted Answer

air pollution, water...

Question 11

Who invented the steam engine?

Accepted Answer

A)   James Watt
B)   Adam Smith
C)   Eli Whitney
D)   Henry Ford
E)   Frederick TaylorF) A) and E)
G) A) and B)

Question 12

Who created "scientific management?"

Accepted Answer

A)   James Watt
B)   Adam Smith
C)   Eli Whitney
D)   Frederick W. Taylor
E)   Henry FordF) None of the above
G) B) and E)

Question 13

Tactical decisions can be distinguished from strategic decisions by what set of characteristics?

Accepted Answer

Focus on specific day-to-day issues, tac...

Question 14

What type of commerce makes up the highest percentage of electronic transactions?

Accepted Answer

A)   B2C
B)   C2C
C)   B4B
D)   B2B
E)   B4CF) A) and D)
G) A) and C)

Question 15

The Internet developed from a government network called ARPANET, which was created in 1969 by _____.

Accepted Answer

A)   Japanese scientists
B)   the EPA
C)   the U.S. Defense Department
D)   NSF
E)   ISOF) B) and D)
G) C) and D)

Question 16

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Accepted Answer

A) True 
 B)False

Question 17

The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during _____________________.

Accepted Answer

A)   World War I
B)   World War II
C)   The Korean War
D)   The Vietnam War
E)   Operation Desert StormF) All of the above
G) None of the above

Question 18

Which famous economist once suggested that, "The production problem has been solved."?

Accepted Answer

A)   John Nash
B)   Irving Fisher
C)   John Kenneth Galbraith
D)   Adam Smith
E)   John Maynard KeynesF) B) and C)
G) A) and D)

Question 19

What is the "role" of operations management?

Accepted Answer

To transfo...

Question 20

NAFTA and the EU are _________________________.

Accepted Answer

A)   certification groups
B)   regional trade agreements
C)   quality control methods
D)   logistics providers
E)   U.S. government agenciesF) C) and D)
G) D) and E)

Exam 1: Introduction to Operations Management

When was the first mathematical model for inventory management developed?

Correct AnswerverifiedShow Answer

Which famous economist once suggested that, "The production problem has been solved."?

Correct AnswerverifiedShow Answer

Who invented the steam engine?

Correct AnswerverifiedShow Answer

What type of commerce makes up the highest percentage of electronic transactions?

Correct AnswerverifiedShow Answer

Operations management is the central core function of every company.

Correct AnswerverifiedShow Answer

What is the "role" of operations management?

Correct AnswerverifiedTo transfo...View AnswerShow Answer

What movement started with the publication of the results of the Hawthorne studies?

Correct AnswerverifiedShow Answer

In order to be successful with Web-based on-line shopping, companies must do all except which of the following?

Correct AnswerverifiedShow Answer

Why are operations management decisions typically more complex for large companies than for small companies?

Correct AnswerverifiedBecause of the size and scope ...View AnswerShow Answer

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

Correct AnswerverifiedShow Answer

What are environmental issues faced by business?

Correct Answerverifiedair pollution, water...View AnswerShow Answer

While customers and service organizations interact directly, customers and manufacturers interact

Correct AnswerverifiedThrough service orga...View AnswerShow Answer

Who created "scientific management?"

Correct AnswerverifiedShow Answer

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Correct AnswerverifiedShow Answer

The Internet developed from a government network called ARPANET, which was created in 1969 by _____.

Correct AnswerverifiedShow Answer

In what company were the Hawthorne Studies conducted?

Correct AnswerverifiedShow Answer

NAFTA and the EU are _________________________.

Correct AnswerverifiedShow Answer

Which of the following operations management concepts did not evolve from scientific management?

Correct AnswerverifiedShow Answer

Tactical decisions can be distinguished from strategic decisions by what set of characteristics?

Correct AnswerverifiedFocus on specific day-to-day issues, tac...View AnswerShow Answer

The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during _____________________.

Correct AnswerverifiedShow Answer

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To transfo...
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Because of the size and scope ...
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air pollution, water...
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Through service orga...
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Focus on specific day-to-day issues, tac...
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Correct Answer
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