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Engaged employees are likely to


A) practice human factors psychology.
B) view their work as a job rather than a calling.
C) prefer working for managers with a directive management style.
D) know what is expected of them at their workplace.

E) A) and B)
F) A) and C)

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You are most likely to experience flow if you are


A) externally motivated to perform the task.
B) completing a new task.
C) completing a task you have done repeatedly in the past.
D) internally motivated for the task.

E) A) and B)
F) A) and C)

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Rating scales used to record the dependability and productivity of workers are most clearly designed to facilitate


A) flow.
B) structured interviews.
C) social leadership.
D) performance appraisal.

E) A) and B)
F) A) and C)

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Which of the following is NOT a factor that helps explain the interviewer illusion?


A) Interviewers presume that people are what they seem to be in the interview situation.
B) Interviewers' preconceptions and moods color how they perceive interviewees' responses.
C) Interviewers fail to judge people relative to those interviewed just before and after them.
D) Interviews disclose the interviewee's good intentions,which are less revealing than habitual behaviors.

E) A) and D)
F) A) and C)

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After studying artists who would spend hour after hour painting or sculpting with focused concentration,Csikszentmihalyi formulated the concept of


A) transformational leadership.
B) strengths-based leadership.
C) 360-degree feedback.
D) flow.

E) A) and C)
F) None of the above

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After discovering that their company's best software developers are highly analytical,personnel psychologists focused their employment ads for additional software developers less on applicants' experience and more on their ability to engage in logical problem solving.This best illustrates their commitment to


A) 360-degree feedback.
B) social leadership.
C) structured interviews.
D) strengths-based leadership.

E) None of the above
F) B) and D)

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With a ________,the supervisor checks scaled behaviors that describe a worker's performance.


A) checklist
B) graphic rating scale
C) behavior rating scale
D) structured interview

E) A) and D)
F) B) and C)

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Hiring job applicants who have the qualities best suited for success in the job for which they are applying illustrates


A) human factors psychology.
B) 360-degree feedback.
C) strengths-based leadership.
D) employee engagement.

E) B) and C)
F) None of the above

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Oscar and his co-workers always get to vote on company decisions.Which of the following is NOT associated with this form of participative management?


A) Oscar and his co-workers will be creative at work.
B) Oscar and his co-workers will be committed to their job.
C) Oscar and his co-workers will feel belittled by the company that they work for.
D) Oscar and his co-workers will be pleased with company decisions.

E) B) and D)
F) A) and B)

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When meeting job applicants,employers often discount the influence of varying situations on applicants' behaviors and presume that what they observe applicants do and say reflects the applicants' enduring personality traits.This most clearly contributes to


A) 360-degree feedback.
B) the interviewer illusion.
C) strengths-based leadership.
D) the experience of flow.

E) A) and D)
F) B) and D)

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Managers with a task-leadership style would be most likely to


A) mediate a conflict between two argumentative employees.
B) give employees a high degree of freedom to develop their own work procedures.
C) remind employees of the exact deadlines for the completion of work projects.
D) avoid closely monitoring the productivity of individual employees.

E) A) and B)
F) C) and D)

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An employee's high level of friendliness can lead a supervisor to judge the employee as a more reliable worker than is actually the case.This is said to illustrate


A) 360-degree feedback.
B) a halo error.
C) a recency error.
D) a curse of knowledge.

E) B) and D)
F) B) and C)

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Managing by objectives is most clearly designed to facilitate the process of


A) choosing a career.
B) setting work goals.
C) assessing job skills.
D) scripting employment interviews.

E) A) and B)
F) A) and C)

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You just started a supervisory position at a company.What is one thing that you can do to increase employee engagement,customer satisfaction,and profitability?


A) punish employee deficiencies
B) identify and enhance employee strengths
C) promote employee independence
D) encourage employee privacy

E) A) and C)
F) B) and C)

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A high level of worker involvement,enthusiasm,and identification with his or her business organization is most clearly an indication of


A) 360-degree feedback.
B) transformational leadership.
C) strengths-based leadership.
D) employee engagement.

E) All of the above
F) None of the above

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Julia is a highly skilled professional violinist.She often becomes so focused and energized by her challenging practice sessions that they last hours longer than she had planned.Her experience best illustrates the concept of


A) flow.
B) task leadership.
C) human factors psychology.
D) 360-degree feedback.

E) A) and B)
F) All of the above

Correct Answer

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Jessie's work evaluation assesses specific behaviors,such as "always arrives to work on time." Her supervisor likely used a ________ to evaluate her performance.


A) checklist
B) graphic rating scale
C) behavior rating scale
D) structured interview

E) All of the above
F) B) and C)

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Research has found that ________ actually enhances performance.


A) extrinsic motivation
B) intrinsic motivation
C) monetary rewards
D) satisfaction with income

E) None of the above
F) All of the above

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Mary quite enjoys her work and is pleased with the fact that she has been able to move up the so-called corporate ladder so quickly.For Mary,her work is a


A) job.
B) career.
C) calling.
D) position.

E) All of the above
F) A) and C)

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Which of the following psychologists would work with designers and engineers to make products more "human friendly"?


A) social psychologists
B) clinical psychologists
C) I/O psychologists
D) human factors psychologists

E) A) and B)
F) B) and D)

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