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Exam 10: Motivating Employees

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Question 181

True/False

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Management at the local Hottie Potatee,a potato bar with all the fixings is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker.The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

A) True
B) False

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Question 182

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Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.

A) esteem
B) self-actualization
C) physiological
D) safety

E) B) and D)
F) B) and C)

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Question 183

Multiple Choice

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Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

Based on Herzberg's theory of motivators,job enrichment will motivate employees to satisfy higher order needs.

Which of the following descriptions more appropriately reflects the way that Gen Xers prefer to communicate at work?

According to expectancy theory,worker motivation almost always increases when employees are assigned a very challenging task.

Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority (according to his family) is not wasting anytime and getting back into College.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in that frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,

Jerry Stead,is the chairman of Ingram Micro a technology provider with 13,000 employees.He answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it.He also wants to know if there's something they should be doing differently.Jerry Stead is building teamwork by:

As the marketing manager for Chipper's Golf Resort,you hired interns from the local university to go out and sell your annual golf event.You provided each of three interns with their own list of past sponsors,participants,and prize contributors.You also asked each to create a marketing plan to secure five new sponsors in the next four weeks,and promised them a bonus at the end of the fourth week,if they could verify that they followed their own plan,contacted everyone on their list and also developed new sponsors.During the fourth week,you randomly contacted a few sponsors on each of the three lists and quickly learn that one of the interns had slacked-off on the job.As a motivational technique,you prefer to provide positive reinforcement.When you met with each of the three interns,you withheld the bonus from the one that did not do the job and informed him that his internship grade will reflect the fact that he was not motivated to get the job done.

Which of the following statements would a proponent of management by objectives likely make?

Melody has worked as a secretary at Consolidated Freight Handling for ten years.Although she earns a good salary and has made friends at work,she has been passed-over for promotion twice and feels that no one appreciates her abilities and skills.Melody is concerned with satisfying her:

Mark successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

At one of the new campuses of Wild Oak Community College,administrative staff members are trained on a number of jobs including general student registration procedures,advising,counseling,computer support,and faculty assistance.Although Christy usually registers students and Sam usually advises students,they can easily switch roles and help each other out during busy times.They can also be called into a classroom to assist an instructor troubleshoot a computer issue.Unlike other College's where lines are long and students must come back several times in order to be served,at Wild Oak,you never hear someone say,"It's not my job!" This campus has successfully implemented ____________.

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation,the first thing managers should do is:

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

UCLA management professor,William Ouchi's Theory Z embraced which of the following management ideals?

As a human resources manager for your company,you are looking for ways to motivate employees to favor your company over competitors.The company cannot afford to offer a wide array of benefits,but you are confident that if you survey employees and provide them the opportunity to vote on the benefits that are most important to them,they will see this as a fair and equitable way to operate.