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Exam 7: Organizing for Success

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Question 21

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Identify one of the following as a characteristic feature of matrix organizations.

A) Resource utilization is inefficient.
B) Higher management levels are overloaded with operational decisions.
C) The principle of unity-of-command is followed.
D) The decision-making process is highly centralized.
E) Dual career ladders are elaborated.

F) C) and E)
G) None of the above

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Question 22

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In the context of the horizontal structure of a firm, which of the following is true of line departments?

A) They depend on being an expert in a particular function for their growth.
B) They provide specialized or professional skills that support other departments.
C) They make things, sell things, or provide customer service.
D) They depend on the staff departments to make major operating decisions.
E) They cannot be held accountable for the "bottom-line" results of their decisions.

F) A) and E)
G) A) and B)

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Question 23

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Briefly describe the structure and functions of the board of directors in a large company.

True Ketchup Inc. manufactures and distributes sauces, pickles, and spices. The company has separate divisions responsible for developing and marketing each item. Thus, the company has adopted a _____ approach to departmentalization.

In a _____ organization, jobs and departments) are specialized and grouped as production, marketing, human resources, research and development, finance, accounting, and so forth based on the skills they require.

Which of the following is a characteristic of a mechanistic organization?

In a vertical structure, narrow spans of control build an) _____ organization with many reporting levels.

After downsizing, employees who keep their jobs struggle with heavier workloads and become risk-adverse, self-absorbed, and narrow-minded. They are said to display a phenomena known as

The approach to coordination, __________, involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone.

What are the ISO 9001 standards and how do they apply to management systems of publicly-traded companies?

In the context of technology configurations, a small, local restaurant with one cook, two servers, and one cashier is an example of a

Compare and contrast differentiation and integration. How are differentiation and integration related in an effective organization?

A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed is known as

A _________ organization is one in which top management ensures that there is consensus about the direction in which the business is heading.

Customer focus, leadership, involvement of people, and continual improvement are all principles of

__________ strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement.

______ introduced one of the most important contributions to total quality management-statistical tools to analyze the causes of product defects.

________ organization has departmentalization that groups units around products, customers, or geographic regions.

A _____ is composed of temporary arrangements among members that can be assembled and reassembled to meet a changing competitive environment.

Veronica recently accepted a job with a reputed bank as an internal auditor. She found that her job was quite different from her previous internships. Her new company had strictly defined job responsibilities and lines of communication. For every decision she needed to make, approval had to be obtained from upper management. Overall, she found the atmosphere to be quite formal. Veronica's organization has a